Returns & Refunds policy

We want you to love what you wear. If you are not completely satisfied with your purchase, our straightforward return and exchange process is outlined below.
1. Return Window
Return or exchange requests must be initiated within 7 days of delivery.
Requests submitted after 7 days will not be accepted.
2. Eligibility Criteria
Items must be unworn, unwashed, and in their original, undamaged condition.
All original tags, barcodes, labels, and packaging must remain fully intact.
Items with stains, distinct odors (perfume, detergent, smoke), or signs of wear will fail quality inspection and will be sent back to you.
Non-returnable items: Innerwear, shapewear, socks, and custom/personalized apparel cannot be returned or exchanged due to hygiene standards.
3. Return Process
Navigate to the "My Orders" tab on our website or email our support team.
Provide your Order ID and include clear photos of the product (required if the item is damaged, defective, or incorrect).
Once approved, our courier partner will arrange reverse pickup within 2–3 business days.
4. Refund Process & Timelines
Refunds are initiated only after the returned item arrives at our warehouse and passes our Quality Check (QC).
Prepaid Orders: Credited back to the original payment source (Credit/Debit Card, UPI, Net Banking) within 5–7 business days.
Cash on Delivery (COD) Orders: Processed via direct bank transfer (NEFT) or UPI using details provided during the return request.
Note: Original shipping charges are non-refundable.
5. Exchanges
We offer direct size exchanges free of charge, subject to inventory availability.
The replacement item is dispatched immediately after the returned product clears quality inspection.
Customer Support
Email: support@oddoutfit.in
Website: oddoutfit.in